Privacy Policy

Last updated: October 16, 2025

This Privacy Notice for VM Consultancy and Visa Services Australia Pty Ltd ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("services"), including when you

  • Visit our website at http://www.vmglobal.com.au or any website of ours that links to this Privacy Notice

  • Engage with us in other related ways, including any sales, marketing, or events

Question or Concerns?

Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].

1. WHAT INFORMATION DO WE COLLECT?

Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your information to provide, improve, and administer our services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.

  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

  • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION

We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

  • Department of Home Affairs. We may share or transfer your information to the Department of Home Affairs for identity verification, immigration, or other lawful purposes.

  • School Partners. We may share your information with our school partners to offer you certain products, services, or promotions.

4. HOW LONG DO WE KEEP YOUR INFORMATION

We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

5. HOW DO WE KEEP YOUR INFORMATION SAFE?

We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or

other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our services is at your own risk.

6. WHAT ARE YOUR PRIVACY RIGHTS?

  • You may review, change, or delete your personal information at any time.

  • Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

  • However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

  • Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. (to be included if we start email marketing)

If you have questions or comments about your privacy rights, you may email us at [email protected].

7. CONTROLS OR DO-NOT-TRACK FEATURES

  • Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your

  • choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

8. DO WE MAKE UPDATES TO THIS NOTICE?

  • Yes, we will update this notice as necessary to stay compliant to relevant laws.

  • We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information

9. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

You have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please email us at [email protected].

10. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at [email protected].

  • Identification details such as your full name, date of birth, passport information, and other government-issued identification.

  • Contact details including your email address, phone number, and physical address.

  • Immigration-related information such as visa application details, travel history, employment records, educational background, and supporting documents.

  • Sensitive information required by law such as nationality, marital status, biometric data, or health information if necessary for your application.

We only collect the information necessary to provide our services and to comply with legal and regulatory requirements.

Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Stripe. You may find their privacy notice link(s) here: https://stripe.com/privacy.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Frequently Asked Questions

Everything You Need to Know Before You Apply

What services does VM Consultancy and Visa Services provide?

We assist with a wide range of visas, including Student Visas, Tourist/Visitor Visas (Australia, Dubai, New Zealand, UK), Skilled Migration, Partner/Family Visas, and Temporary Graduate Visas. We also provide professional advice and application support tailored to each client’s needs.

How can VM Consultancy help me with my visa application?

Our team of experts guides you through the entire process—from assessing your eligibility and preparing documents to lodging your application and following up with immigration authorities. We ensure your application is complete, accurate, and professionally handled.

Do you only help Filipinos, or do you work with clients from other countries as well?

While we are proudly Filipino–Australian owned and have helped many Filipino clients, we serve applicants from all over the world who wish to study, work, visit, or migrate abroad.

How long does the visa application process take?

Processing times vary depending on the type of visa and the country of application. During your consultation, we provide an estimated timeline based on the latest immigration guidelines.

What makes VM Consultancy different from other agencies?

We combine over 20 years of experience in education and migration with a holistic, client-focused approach. Our commitment to honesty, integrity, and personalized service ensures you receive genuine guidance you can trust.

How can I start my visa application with VM Consultancy?

You can begin by filling out our Online Application Form on the website or by contacting one of our offices directly. Our team will review your details and get in touch with the next steps.

Australia Head Office:

Level 2, 161 Collins Street, Melbourne, Victoria, 3000

+61 405 350 501 - Aya

+61 422 142 467 - Shandee

[email protected]

CONTACT US NOWFor more details
level 2/161 Collins St, Melbourne VIC 3000, Australia

Our Offices

  • MANILA

    Enderun Design and Innovation Campus, 2nd floor Estancia Mall. Southwing, Meralco Ave., Ortigas Center, Pasig City

    +63 917 5190 809- Sai

    +63 928 3485 634- Thonie

    +63 975 5608 630- Rociel

  • CEBU

    Unit 2-119B, 2nd Floor, FLC Center, 888 Hernan Cortes Mandaue City

    +63 992 3531 452 / +63 927 2017 644- Verna

    +63 956 3321 407- Rosiejane

    +63 916 9281 596 - Ashley

    (032) 272 7342

  • DAVAO

    Unit Door 16 , 2nd Flr Bldg 1, Coronet Property Quimpo Boulevard, Brgy 40-D (Pob), Davao City (near Felcris Centrale)

    +639072070716 - Liza:

    +639301843023 - Chay

    082 2821 040

  • DIPOLOG

    PEB Building, Thomas Claudio, Miputak, Dipolog City

    +63 960 6262 507 - Allan

    +63 951 8367 269 - Jade

    +63 956 3397 496 - Maan

    +63 975 4502 830 - Chariz

    +63 963 9612 563 - Annrhea

    (065) 917 0350

  • MALOLOS, BULACAN

    Unit 205, HTRDC Bldg. Sumapang Matanda, Mc Arthur Hi-way Malolos Bulacan

    +63 917 5819 011 - Rose

    +63 905 3436 454 - Michael

    +63 939 2960 420 - Hazel

    +63 933 8137 509 - Desiree

    +63 962 9438 025 - Erly

    +63 956 7609 316 - Salvador

    +63 961 2442 219 - Clarisse

    +63 936 4661 160 - Trix

    (044) 482 5225

  • CAGAYAN DE ORO CITY

    2/F Unit 12, Leope Hotel Building, 833 Claro M. Recto Ave., Gagayan De Oro City, 9000 Misamis Oriental

    +63 977 2435 785 - Desiree

    +63 927 7184 888 - Angie

    +63 953 0759 288 - Geff

    + 63 931 751 6427 - Michelle

    +63 997 9146 849 - Jan

  • DAVAO DE ORO

    Poblacion Compostela Davao De Oro

    +63 905 2492 704 - Catherine

  • LEGASPI

    +63 960 4254 833 - Rianne

  • CEBU AND NEGROS PROVINCES

    +63 966 7345 470 - Jed

  • PANGASINAN

    3rd Flr Adessa Galleria Bldg. Alexander Street, Urdaneta, Pangasinan

    +63 945 594 6739 - Rochi

    +63 916 335 6750 - Pearl

    +63 955 658 0757 - Melody

    (075) 529 7538

  • BAGUIO

    +63 917 5819 011 - Rose

  • BUKIDNON

    R&F Building, Unit 9, 2nd floor Mabini Street, Poblacion, Valencia City, Bukidnon

    +639755656557 - Florence

  • DUBAI

    VMC Management Consultancies LLC - Dubai License No.: 1533032


    Regus Dubai, Boulevard Tower 1, Boulevard Plaza, Tower 1, Level 9, Sheikh Mohammed Bin Rashid Blvd.

    +971 585 680 719 - Nicole

    +971 585 727 199 - Ky

  • VIGAN

    Unit 15B, Casa Alcantara, Salcedo St., Brgy. V, Vigan City, Ilocos Sur

    +69177773028 - Judith

    +639165284437 - Jerille

VM GLOBAL and Partners | QEAC NO.: V192

ICEF Agency Accreditation No. 6747

VM Consultancy and Visa Services Australia Pty Ltd ABN: 43665310421

VM Consultancy and Visa Services Australia Global ABN: 67674102501

VM Consultancy and Visa Services Inc Sec Reg.: 2023090115248-02

VM Visa Solutions Global Inc. Sec Reg.: 2024030141884-01

VMC Management Consultancies LLC - Dubai License No.: 1533032

VM Consultancy CARE

COMPASSION. ASSISTANCE. RESPONSIBILITY. ENCOURAGEMENT

At VM Global & Partners, one of our core commitments is ensuring the welfare and well-being of our students—wherever they choose to study. In international education, the term pastoral care refers to the social, emotional, and cultural support provided to students and staff across schools, colleges, and universities. For global learners, pastoral care extends beyond academics to include language assistance, learning support, mentoring, and specialized guidance that help students adjust to new environments with confidence and ease.

Studying abroad often means being away from family and familiar surroundings, adapting to new cultures, and learning in a different language. That’s why our team at VM Global & Partners is dedicated to offering compassionate, holistic support every step of the way. From preparation to settlement, we make sure students feel guided, connected, and cared for—no matter where in the world they pursue their education.

At VM Global & Partners, your well-being is our priority.

Copyright 2025. VM Global & Partners. All Rights Reserved.